Frequently asked questions

Frequently asked Questions

  • All goods, presented in your online store – this is the original?

    Yes, we deliver goods from the largest retailer in Europe, and there is not allowed to trade fake for large companies.

  • What quality products?

 All factory-made goods, from genuine leather. In fact, this means, that all products are made according to patterns, all stitches are smooth and durable. Only high-quality fittings and leather are used..

  • Is the skin genuine?

 Exterior finishing of goods made only from genuine leather. Interior trim can be made of leather or leatherette, suede or textile.

  • Is shipping free?

  • At the moment, in our company, the action and delivery are absolutely free

  • How to choose the right size?

    In order not to make a mistake with the size, you can contact our manager and he will tell you, how to choose the size you need. It is important for size selection to compare product measurements, indicated on the website for each unit of goods with its old similar things. it, Firstly, Half in the chest - the distance between the seams under the armpits, half shoulders - the distance from the seam to the seam in the shoulders, and product length.

  • Does the product match the pictures?

These are photos relevant to 100% real goods, as we take pictures in our studio.

  • Is it possible to return or exchange an order?

If the purchased product does not fit the style or size, customer has the right to return or exchange goods, at his discretion.

The client has the right to return/exchange goodsduring 14 bottomy from the moment of placing the order, subject to the availability of all tags and packaging, and lack of traces of socks or use of goods.

To return / exchange, you must send the parcel no later than the expiration of the 14-day period, data on sending can be checked with the manager. In the package you need to enclose statements with the reasons for the return / exchange of goods, with the specified method of refund.

Refund Methods:

– money is credited to the store’s client account, and stay on the next order.

– money is credited to your bank account (card number is required, if the Privatbank card - the surname for whom is issued, another bank - full bank details).

– money is returned by cash on delivery via New mail (in this case, money transfer services - paid by the client)

DONINI store returns 100% order value, excluding shipping services, they are paid by the client.

Non Refundable Product:

– Underwear, swimwear, swimming trunks, All goods, having direct contact with the body. This restriction is prescribed by the law of Ukraine, due to the need to comply with hygiene standards.

– product, footprinted socks, traces of deodorant, scuffed, and without packaging and tags.

In these cases, the product will be returned to the customer back., cash not compensated.

  • Can I order several products to choose from?

It is possible to order several products to choose in this way: if these are two parcels, you pay a prepayment for each, eg 200 UAH, by 100 UAH for each. You come to the post office, inspect, make a choice, refuse unnecessary sending, and take the other. Cash on delivery for your favorite package is reduced by 100 UAH from the cost of goods, and also 100 UAH remain for the delivery of an unnecessary package there and back.

  • How can I find out if the goods arrived at the warehouse?

The courier service will send you an SMS about the arrival of the goods., and you can always track, where is your order by declaration number, which we send you as SMS after sending, on the courier service websiteHere

  • Does your store have a leather product warranty? (bags, shoes and t. d.)?

    Warranty on shoes in our store 1 month from the date of receipt of the parcel. For bags and leather goods warranty 14 days from the date of receipt of the parcel.

  • Why such a low price for Italian goods?

    We buy goods only directly in bulk at Italy outlets, without intermediaries. The price in such outlets during sales with seasonal discounts is much reduced. In such specialized stores in Italy, the price of goods is formed lower due to, that shops or factories are outside the city. In central stores, for example in Milan, rent per month costs from 60 thousand. euros, and this equals approximately 1,5 million. UAH. The price of such a rental, naturally, included in the price of branded products. Our online store also does not pay rent and utilities in stores in central cities, respectively, we can do on quality italian clothes, bags and accessories for you the lowest margin in Ukraine.

  • I am in Zaporozhye. Where you can see the assortment of an online store live and purchase , favorite thing?

    The entire assortment of the store is available on the website.. Specific warehouse, where to see everything with us, until, not. You can use the services of our courier.

    For this you need:

    1. Contact our manager and inform about your desire.

    2. Before this, you can choose an unlimited number of products, that interest you or would you like to measure.

    3. You must place an order either on the website, either by phone mode, which interests you.

    3. Then our courier will contact you and specify where and at what time it will be convenient for you, so that it suspends your order.

    4. You will be able to measure or consider your order and calmly make a choice on the spot, convenient for you (eg, you want to look in the mirror, how a certain thing will sit on you, either consult with a loved one).

    5. Inform our courier, what did you choose. He knows the prices of the goods. When sending to order, the courier is issued an invoice, with the quantity and prices of goods indicated in it.

    6. Pay directly to your courier

    7. This service is completely free.

  • I want to make a gift. Is neat packaging of my order possible?

    When placing an order, inform the manager, what you want to make an order for a gift and you will be packed the order accordingly, putting you also an additional gift bag.

  • How to get or buy a gift certificate?

       Gift Certificate, face value 100 UAH, you can get during special promotions, held by our online store, which you can use when purchasing any product inDonini Store.

    You can purchase a gift certificate with any face value for a gift., by contacting our manager by phone 0689005890 or write to doninishop@gmail.com. You can pay for this certificate in full prepayment on a Privatbank card, or partially prepayment in the amount of 50 UAH to the card of Privatbank, and the rest is cash on delivery.

    It is possible to obtain a certificate online, for this you will receive a special certificate number, which is registered in our database. You can make a gift to a loved one, giving only certificate number and face value, it is not necessary to have it in hand. Person, having such a certificate can freely make a choice for the amount of the nominal value of the paid certificate, telling us his special number.

    Answers to additional questions, regarding gift certificate, you can get from our manager, or Here

  • What is the work schedule of donini.in.ua?

    We work seven days a week with 9.00 to 22.00.

    We answer calls with 10.00 to 21.00

  • Is it possible to get additional product photos and parameters??

    Of course you can. For this you need to inform our manager , what exactly interests you or what particular photo still needs to be taken and during the day we will try to satisfy your request.

  • What data is needed for ordering?

    1. To order in the city of Zaporizhia you need to provide your contact phone number and name, Our courier will contact you and specify at what address and at what time you will deliver the package.

    2. To order in Ukraine you must inform:

    1) Your phone number.

    2) FULL NAME

    3) New Mail Office Number, where it will be convenient for you to receive your package.

  • When will I get my order?

    You will receive the parcel the next day or every other day, depending on the region of residence ( to Western Ukraine delivery by New mail is carried out within 2 days) subject to payment or partial prepayment of the order before 16.00. If the order is made on Saturday, then you still need to consider 1 day off - Sunday at the New Mail company.

  • How to pay for an order?

    1. You can pay for the order in person at a meeting with a courier in the city of Zaporozhye.

    2. You can pay for the order in full on a private bank card, either through the cash desk of the bank, either through payment terminals, either use the privat service 24.

    3. Payment is possible at checkout by COD, only subject to partial payment to the private bank card of an order from 100 UAH depending on order size

    4. Regular customers or customers, If you make an order earlier in our store, you can send the order by cash on delivery without prepayment.

  • What is the minimal order?

    In our online store you can order any product in the amount of unit, it is not necessary to place an order for a certain amount, we have no such thing.

  • How to make an order?

    1.      Choose the product you like (clothes, bags, accessories).

    2.      You can order through the shopping cart and our manager will contact you within 2 hours during business hours and clarify the details of the order..

    3.      You can send us a letter to our e-mail: Anjela_zueva@mail.ru

    4.      You can call our numbers: +38 (068) 900-58-90 (Manager Angela).

    5.      After order processing, You can pick it up with the help of our courier, or order delivery to anywhere in Ukraine through New Mail or another delivery service.

    6.      We send the order on the day of full or partial payment, if payment is made before 16.00  and the next day you already have it.

    7.      After full or partial prepayment, be sure to notify our manager, check number and payment time.

  • How we are working